Client Escalation & Experience Specialist

Visa; Los Angeles (CA); On-site; USD 63,000 - 122,000; Full time

Job summary

Visa seeks an Associate for the Client Response Unit to coordinate resolution of complex client challenges across internal teams. You will connect Account Managers, Support, Product, Operations, Billing, and Implementations to drive timely resolutions and enhance the client experience.

The role emphasizes cross-functional orchestration, documenting client journeys, and identifying process improvements to reduce friction and accelerate revenue realization.

Qualifications

• Strong written and verbal communication across channels.
• Demonstrated problem-solving and ability to manage multiple priorities.
• Customer-centric mindset with professional empathy.

Responsibilities

• Coordinate complex client escalations across multiple internal stakeholders.
• Document client journeys and identify friction points affecting outcomes.
• Drive cross-functional action items and maintain accountability for resolution.

Skills

Communication skills

Problem solving

Multitasking

Customer-centric mindset

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Tableau

Microsoft Dynamics

Microsoft Office

Job description

Visa seeks an Associate for the Client Response Unit to coordinate resolution of complex client challenges across internal teams. You will connect Account Managers, Support, Product, Operations, Billing, and Implementations to drive timely resolutions and enhance the client experience.

The role emphasizes cross-functional orchestration, documenting client journeys, and identifying process improvements to reduce friction and accelerate revenue realization.