Client Experience Representative

Perma-Seal Basement Systems; Burr Ridge (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Bonus pay

On-site work

Job summary

Perma-Seal Basement Systems in Burr Ridge, IL seeks an in-office Appointment Setter who is a closer. You will make outbound calls to our existing customer base, schedule free insulation service inspections, and convert interest into appointments.

This full-time, on-site role requires a results-driven mindset, professional phone skills, and CRM familiarity. Weekly team meetings via Google Meet accompany a $20/hour pay with bonus potential.

Qualifications

• High school diploma or GED required.
• Experience closing outbound calls and scheduling appointments.
• Proficient with CRM systems and basic MS Office.
• Ability to log interactions and meet weekly KPIs.

Responsibilities

• Make outbound calls to existing customers and schedule inspections.
• Close calls by meeting weekly appointment goals and KPIs.
• Log interactions and outcomes in the CRM system.
• Follow up via phone and email to generate strong leads.
• Participate in weekly virtual team meetings via Google Meet.

Skills

Closing outbound calls

Strong phone presence

CRM proficiency

Microsoft Office

Goal oriented

Education

High school diploma or GED

Tools

CRM systems

Google Meet

Job description

Job Description

Are you goal-driven, persuasive, and ready to make an impact? Join Perma-Seal Basement Systems, a trusted name in home solutions, and help us connect with our large existing customer base to promote our new insulation services. We’re looking for an in-office Appointment Setter who is more than just friendly on the phone—you’re a closer. Someone who knows how to guide a conversation, meet call goals, and convert interest into scheduled appointments. If that sounds like you, we’d love to talk.

What You’ll Do

• Make outbound calls to existing customers and schedule free insulation service inspections
• Close calls by meeting weekly appointment-setting goals and KPIs
• Follow up via phone and email to generate strong leads (customer lists provided!)
• Accurately log interactions and outcomes in our CRM system
• Participate in weekly virtual team meetings via Google Meet

Position Details

• Full-time
• On-site
• Flexible schedule with performance expectations
• $20 Hourly + Bonus!

What You Bring

• A results-oriented mindset and drive to meet or exceed goals
• Confidence and skill in closing outbound calls by setting appointments
• Strong phone presence with professional communication skills
• Basic computer proficiency (Microsoft Office, CRM systems)
• High school diploma or GED

Additional Info

• Job offers contingent upon background check, physical, and drug screening (Perma-Seal covers the cost)
• Weekly team meetings held via Google Meet

Why Perma-Seal?

We’re not just a company—we’re a tribe committed to doing the right thing, serving with purpose, and fostering growth. You’ll be part of a supportive, mission-driven team that values your time and empowers you to succeed. Ready to help homeowners and hit your goals from home?