Client Experience Relationship Banker

Bank of America; Wall Township (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America in Wall Township, NJ seeks a customer-focused associate to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately. You will discuss financial goals and connect clients to banking solutions, teamwork with lending and investments experts, and manage center flow for a top-notch client experience.

This role requires a high school diploma and offers benefits with typical bank hours.

Qualifications

• Bachelor’s degree or business-related associate’s degree preferred.
• Experience in financial services or sales a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions using self-service resources.
• Process cash transactions accurately and efficiently.
• Develop deep conversations to understand financial goals and connect clients to solutions.
• Build relationships and collaborate with experts in lending, investments, and small business.
• Manage center traffic, appointments, and outbound calls to drive the client experience.
• Follow processes and comply with laws and regulations.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Education

High School Diploma / GED

Bachelor's Degree or business-related Associate's Degree

Job description

Bank of America in Wall Township, NJ seeks a customer-focused associate to engage clients in the lobby, educate on self-service resources, and process cash transactions accurately. You will discuss financial goals and connect clients to banking solutions, teamwork with lending and investments experts, and manage center flow for a top-notch client experience.

This role requires a high school diploma and offers benefits with typical bank hours.