In-Branch Client Experience Banker

Bank of America; Jersey City (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America in Jersey City, NJ is seeking a Client Service Associate to engage clients in the lobby and educate them on self-service options such as mobile banking, online banking, and ATM transactions. You will accurately process cash transactions while learning client goals and connecting them to banking solutions.

Expect to build relationships, follow procedures to stay compliant, and support the client experience by managing traffic, appointments, and outreach calls.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree or business-related Associate's degree preferred.
• Experience in financial services is a plus.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service resources.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows established processes and adheres to laws and regulations.
• Manages center traffic, appointments, and outbound calls.

Skills

Relationship Building

Customer and Client Focus

Problem Solving

Account Management

Client Solutions Advisory

Pipeline Management

Prospecting

Oral Communications

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree

Business-related Associate's Degree

Job description

Bank of America in Jersey City, NJ is seeking a Client Service Associate to engage clients in the lobby and educate them on self-service options such as mobile banking, online banking, and ATM transactions. You will accurately process cash transactions while learning client goals and connecting them to banking solutions.

Expect to build relationships, follow procedures to stay compliant, and support the client experience by managing traffic, appointments, and outreach calls.