Client Experience Relationship Banker

Bank of America Corporation

Florida

On-site

USD 32,000 - 52,000

Full time

1 hour ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Bank of America Corporation is hiring to engage lobby clients, educate them on self-service banking options, and assist with transactions. You will build relationships, understand client financial needs, and connect them with suitable solutions.

The role emphasizes service quality, compliance, and teamwork within a 40-hour week. The position requires bilingual English/Spanish capabilities, weekend/extended hours may be required, and a strong client-first mindset to contribute to responsible

Qualifications

Demonstrates adaptability to varied client needs.
Delivers exceptional client service and supports clients' financial goals.
Able to educate clients on self-service banking options (ATM, online, mobile).
Maintains compliance with laws and bank policies while serving customers.

Responsibilities

Engage clients in the lobby to educate and assist with self-service banking transactions.
Process cash transactions accurately and efficiently.
Develop deep conversations to understand client financial priorities and connect to solutions.
Build relationships with clients to meet financial needs and drive client experience.
Manage center traffic, appointments, and outbound calls.
Adhere to risk culture and operational exellence.