Client Experience & Relationship Banker

Bank of America; Chicago (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Bank of America in Chicago is seeking a client-focused associate to engage customers in the lobby, educate on self-service options (mobile/online banking, ATM), and accurately process cash transactions while discussing financial goals.

The role supports risk-aware operations, builds client relationships, and collaborates with specialists in lending and investments. Weekend or extended hours may be required, with placement at a center within a reasonable commuting distance.

Qualifications

• Must be able to engage with clients and provide solutions based on needs.
• Must follow policies and regulations in daily activities.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in Chicago is seeking a client-focused associate to engage customers in the lobby, educate on self-service options (mobile/online banking, ATM), and accurately process cash transactions while discussing financial goals.

The role supports risk-aware operations, builds client relationships, and collaborates with specialists in lending and investments. Weekend or extended hours may be required, with placement at a center within a reasonable commuting distance.