Client Experience Banker

Bank of America; Geneva (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Bank of America is seeking a lobby-focused financial center team member to educate clients and assist with self-service banking through mobile, online, and ATM channels. You will accurately process cash transactions and engage clients to understand their financial goals.

The role emphasizes building deep client relationships, connecting clients to suitable solutions, and maintaining compliance with laws and regulations. Weekend/extended hours may be required.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Delivers an experience that improves clients' financial lives.
• Confident in identifying solutions for new and existing clients.
• Effective communication and confidence engaging all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Follows established processes and guidelines in daily activities.
• Efficient time and capacity management.
• Flexible to work weekends and extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Grows the client experience and ensures service quality.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate Degree

Job description

Bank of America is seeking a lobby-focused financial center team member to educate clients and assist with self-service banking through mobile, online, and ATM channels. You will accurately process cash transactions and engage clients to understand their financial goals.

The role emphasizes building deep client relationships, connecting clients to suitable solutions, and maintaining compliance with laws and regulations. Weekend/extended hours may be required.