Client Experience Pro – Banking & Loyalty (In-Office)

PNC; Silver Spring (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with match

Pension and stock plans

Paid holidays and time off

Job summary

PNC is seeking a Client Experience Associate for our Retail Bank team in Wheaton, Maryland. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to strengthen loyalty and share of wallet across branch networks.

This in-office role emphasizes sales through service, proactive lobby engagement, and careful adherence to policies. No STEM OPT sponsorship is available; base salary ranges 40,500 to 67,500 with incentive eligibility.

Qualifications

• Typically <1 year of related experience.
• Ability to understand customer needs and translate into solutions.
• Familiarity with banking products and services.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement to showcase PNC products and educate customers on options.
• Applies product knowledge to resolve customer issues and process transactions efficiently.
• Supports proactive sales through defined processes and effective lobby engagement.
• Maintains adherence to policies and ensures accurate branch operations.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Leveraging Tech

Proactive Sales

Accountability

Digital Tools

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for our Retail Bank team in Wheaton, Maryland. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to strengthen loyalty and share of wallet across branch networks.

This in-office role emphasizes sales through service, proactive lobby engagement, and careful adherence to policies. No STEM OPT sponsorship is available; base salary ranges 40,500 to 67,500 with incentive eligibility.