Client Experience & Pet Care Specialist

VCA Animal Hospitals; Glendale (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) plan

Employee pet discounts

Job summary

VCA Animal Hospitals in Glendale, CA is seeking a personable, professional Client Service Representative to be the face of the practice. You will greet clients and their pets, answer phones, schedule appointments, and guide clients through visits.

You will explain fees, process payments, recommend products and services, educate on basic pet care, maintain medical records, and keep the reception and exam areas neat and welcoming. This role offers competitive benefits and growth opportunities.

Qualifications

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Handling payments and explaining fees.
• Making product/service recommendations and assisting with prescriptions.
• Educating clients on basic pet care and husbandry.

Responsibilities

• Maintain medical records, charts and correspondence.
• Keep reception area and hospital clean and organized.
• Assist with phone calls and client follow-ups.
• Support team with daily operations and patient flow.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

EHR system

Billing software

Job description

VCA Animal Hospitals in Glendale, CA is seeking a personable, professional Client Service Representative to be the face of the practice. You will greet clients and their pets, answer phones, schedule appointments, and guide clients through visits.

You will explain fees, process payments, recommend products and services, educate on basic pet care, maintain medical records, and keep the reception and exam areas neat and welcoming. This role offers competitive benefits and growth opportunities.