Client Services Specialist — Pet Care & Front Desk

VCA Animal Hospitals; Los Angeles (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Chatoak Animal Hospital is seeking a Client Service Representative to join our team in Los Angeles, CA. You will deliver exceptional customer service to clients and their pets, schedule appointments, and assist with product recommendations and payments.

The role involves guiding clients to exam rooms, educating on basic pet care, and maintaining accurate medical records and a tidy facility. A positive, professional demeanor is essential for success.

Responsibilities

• Greeting visitors, answering calls, and guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound follow-ups and contacting prospective clients.
• Explaining fees and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products/services and general pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, neat facility inside and outside.

Skills

Customer service

Scheduling

Communication

Sales

Phone etiquette

Pet care basics

Job description

VCA Chatoak Animal Hospital is seeking a Client Service Representative to join our team in Los Angeles, CA. You will deliver exceptional customer service to clients and their pets, schedule appointments, and assist with product recommendations and payments.

The role involves guiding clients to exam rooms, educating on basic pet care, and maintaining accurate medical records and a tidy facility. A positive, professional demeanor is essential for success.