Client Experience & Operations Manager (Vision Rehab)

LIGHTHOUSE CENTRAL FLORIDA INC; Orlando (FL); On-site; USD 70,000 - 78,000; Full time

Job summary

Lighthouse Central Florida is seeking an experienced Practice Manager to lead the administrative and operational functions of our Client Experience Team supporting vision rehabilitation and clinical services. This role is based in Orlando, FL, with responsibility for scheduling, records, billing, budgeting, and performance metrics.

Ideal candidates will have a Bachelor’s degree in a healthcare field and at least four years of management experience in rehabilitation or medical administration,

Qualifications

• Bachelor’s degree in Health Services, Social Work, Healthcare Administration, or a related field.
• Previous management and leadership experience required.
• Four or more years of experience in rehabilitation and/or medical administration preferred.
• Strong understanding of healthcare or rehabilitation operations, budgeting, analytics, and performance metrics.
• Excellent communication, organizational, problem-solving, and team-building skills.
• Experience with client databases, healthcare information systems, or similar technology.
• Strong professional judgment and the ability to manage multiple priorities in a changing environment.
• A commitment to providing high-quality services to individuals who are blind or have low vision.

Responsibilities

• Lead, coach, develop, and retain the Client Experience Team.
• Oversee client scheduling, communication, records, documentation, medical billing, and administrative processes.
• Monitor KPIs, service quality, operational performance, and resource utilization.
• Ensure compliance with clinical, contractual, accreditation, and regulatory requirements.
• Manage departmental budgeting, reporting, financial performance, and data analysis.
• Build relationships with vendors, referral partners, community organizations, schools, and Division of Blind Services personnel.
• Identify and implement process improvements that improve efficiency and the client experience.
• Stay current on best practices and trends in healthcare and vision rehabilitation services.

Skills

Leadership

Operations management

Client service

Budgeting

Analytics

Communication

Education

Bachelor’s degree in Health Services / Healthcare Administration

Tools

Healthcare information systems

Job description

Lighthouse Central Florida is seeking an experienced Practice Manager to lead the administrative and operational functions of our Client Experience Team supporting vision rehabilitation and clinical services. This role is based in Orlando, FL, with responsibility for scheduling, records, billing, budgeting, and performance metrics.

Ideal candidates will have a Bachelor’s degree in a healthcare field and at least four years of management experience in rehabilitation or medical administration,