Client Experience & Operations Coordinator

Microbac Laboratories, Inc.; Sterling (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

Generous paid time off

Holidays and flextime

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator in Sterling, VA to deliver world class customer experience for Tier III clients.

You will greet clients, route inquiries, and coordinate with management and operations to address issues and process vendor invoices in NAV. This role emphasizes strong communication, organizational skills, and a proactive service mindset within a laboratory services environment.

Qualifications

• High school diploma or equivalent is required.
• Experience with Microsoft Office Suite is required.
• Prior accounting or vendor invoicing experience preferred.
• Prior customer service experience preferred.
• Prior office administrative experience preferred.

Responsibilities

• Provide timely support to staff and customers with clerical tasks.
• Greet and interface with customers via phone, email, and in person.
• Understand NAV finance system and process vendor invoices.
• Ensure positive customer experience through proactive service.
• Perform data entry and clerical functions; maintain orderly records.
• Use CRM/CRS to support onboarding and account setup in LAB systems.
• Coordinate with sales/operations to address client needs.
• Log and track client test samples and materials received.
• Maintain office operations, reports, and filing systems.
• Assist with HR onboarding tasks as needed.
• Contribute to team goals and perform related duties.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

NAV

Microsoft Excel

Office systems

Job description

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator in Sterling, VA to deliver world class customer experience for Tier III clients.

You will greet clients, route inquiries, and coordinate with management and operations to address issues and process vendor invoices in NAV. This role emphasizes strong communication, organizational skills, and a proactive service mindset within a laboratory services environment.