Customer Experience & Operations Coordinator

Microbac Laboratories, Inc; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support the CR team and operations by delivering world-class CX to Tier III clients.

You will greet customers, route questions, and collaborate with management to resolve basic issues while handling clerical duties. Responsibilities include interfacing with clients via phone, email, and in person; processing AP/AR in NAV; maintaining accounts in CRM; and ensuring accurate onboarding and documentation across systems.

Qualifications

• High school degree or equivalent is required.
• Experience working with applications within the Microsoft Office Suite is required.
• Prior accounting experience or education is preferred.
• Prior customer service experience is preferred.
• Prior office administrative experience is preferred.

Responsibilities

• Provide timely support to lab staff by addressing administrative needs.
• Greet and interface with customers via phone, email, and in person.
• Process vendor invoices and coding in NAV.
• Create client invoices and handle AR tasks and collections.
• Maintain CRM/CRS onboarding for accounts with accurate setup.
• Manage supplies, filing, and general office operations.
• Assist with HR onboarding and other duties as assigned.
• Ensure timely invoicing and accurate documentation.

Skills

Office systems knowledge

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

NAV

Excel

Job description

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support the CR team and operations by delivering world-class CX to Tier III clients.

You will greet customers, route questions, and collaborate with management to resolve basic issues while handling clerical duties. Responsibilities include interfacing with clients via phone, email, and in person; processing AP/AR in NAV; maintaining accounts in CRM; and ensuring accurate onboarding and documentation across systems.