Customer Experience Coordinator - Lab Onboarding

Microbac Laboratories, Inc; Marshall Township (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Holidays

Flex time

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support the Customer Relationship team in delivering world-class CX to Tier III clients. The role includes onboarding, reporting, and handling client inquiries with prompt, professional communication.

You will collaborate with management and operations, manage document flows, issue quotes when needed, and assist with field scheduling. A focus on accuracy and regulatory awareness is essential.

Qualifications

• Broad knowledge and proven experience in customer service.
• Excellent written and verbal communication skills.
• PC proficiency and basic problem solving.
• Understanding of EPA and/or FDA/USDA regulatory standards preferred.
• Bachelor's degree in sciences or 1 year relevant experience preferred.

Responsibilities

• Provide world-class CX to Tier III customers with timely responses and effective communication.
• Perform administrative duties: calls, emails, data entry, and reporting.
• Maintain professional contact with assigned Tier III clients.
• Assist in onboarding, reports, and CRM/LIMS-related setup and testing.
• Communicate test results and follow up with customers; document interactions in CRM.
• Support sales with quotes and field scheduling as needed.

Skills

Customer service experience

Excellent communication

PC proficiency

Problem solving

Regulatory awareness (EPA/FDA/USDA)

Ability to multitask

Education

Bachelor's degree in sciences or related field, or 1 year relevant experience

Tools

CRM software

Laboratory information management system (LIMS)

ELEMENT/AXIS/CONTROL systems

Job description

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator to support the Customer Relationship team in delivering world-class CX to Tier III clients. The role includes onboarding, reporting, and handling client inquiries with prompt, professional communication.

You will collaborate with management and operations, manage document flows, issue quotes when needed, and assist with field scheduling. A focus on accuracy and regulatory awareness is essential.