Customer Relationship Coordinator

Microbac Laboratories, Inc.; Sterling (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

Generous paid time off

Holidays and flextime

Wellness program

Referral bonus

Tuition reimbursement

Job summary

Microbac Laboratories, Inc. is seeking a Customer Relationship Coordinator in Sterling, VA to deliver world class customer experience for Tier III clients.

You will greet clients, route inquiries, and coordinate with management and operations to address issues and process vendor invoices in NAV. This role emphasizes strong communication, organizational skills, and a proactive service mindset within a laboratory services environment.

Qualifications

• High school diploma or equivalent is required.
• Experience with Microsoft Office Suite is required.
• Prior accounting or vendor invoicing experience preferred.
• Prior customer service experience preferred.
• Prior office administrative experience preferred.

Responsibilities

• Provide timely support to staff and customers with clerical tasks.
• Greet and interface with customers via phone, email, and in person.
• Understand NAV finance system and process vendor invoices.
• Ensure positive customer experience through proactive service.
• Perform data entry and clerical functions; maintain orderly records.
• Use CRM/CRS to support onboarding and account setup in LAB systems.
• Coordinate with sales/operations to address client needs.
• Log and track client test samples and materials received.
• Maintain office operations, reports, and filing systems.
• Assist with HR onboarding tasks as needed.
• Contribute to team goals and perform related duties.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

NAV

Microsoft Excel

Office systems

Job description

We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off, vacation, holidays, flextime, wellness program, referral bonus, tuition reimbursement and more.

JOB SUMMARY

Customer Relationship Coordinators support the Customer Relationship team by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. They greet clients, address and route questions and concerns, partner with management and operations to solve basic customer issues, and perform other clerical duties as needed.

MAJOR/ESSENTIAL FUNCTIONS

• Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs.
• Greet and interface with customers via phone, email, and in person, ensuring a positive experience.
• Maintain a thorough understanding of the company finance system (NAV) and complete accounts payable tasks such as review, coding, and submission of vendor invoices.
• Ensure clients have a positive customer experience through proactive and professional customer service efforts.
• Execute administrative duties such as making and fielding phone calls, emailing documents, data entry, and other clerical functions.
• Use the CRM/CRS to ensure proper execution of the welcoming and onboarding process, accounting for accurate account setup and data entry into the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL or any other relevant system).
• Field incoming leads and transfer them to the correct CRM/Sales system.
• Communicate and collaborate with technical staff to uncover solutions to client needs.
• Set up accounts, file documents, and ensure they are thoroughly and accurately completed.
• Assist with logging and tracking of client test samples and other materials received.
• Maintain office services by organizing office operations, preparing reports, controlling correspondence, and maintaining filing systems.
• Manage collections: daily address all late payments and review past‑due accounts.
• Confirm all orders have associated invoices entered into NAV; ensure no invoices are missing.
• Navigate third‑party invoicing systems (ARIBA, etc.) as required.
• Act as primary or secondary person to order supplies, receive them, confirm packing slips, and address issues.
• Coordinate building maintenance with outside services.
• Serve as primary person to answer phone and respond to inquiries from internal and external customers.
• Maintain supplies inventory, place orders, verify receipt, and keep an orderly storage system.
• Fill and complete documents such as chain‑of‑custody forms accurately.
• Proof reports and make corrections when necessary.
• Assist with various HR functions such as new employee onboarding.
• Contribute to team efforts by accomplishing related results as needed.
• Perform other duties and related tasks as assigned.

PREFERRED QUALIFICATIONS

• General knowledge of office systems.
• Strong computer skills, proficiency with Microsoft Word, NAV, and Excel.
• Ability to work well under pressure, manage multiple projects, and meet deadlines.
• Excellent customer service and communication skills.
• Excellent organizational skills and the ability to maintain neat and orderly systems and workspace.
• Positive, enthusiastic demeanor when interacting with internal and external clients.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (required).
• Experience working with Microsoft Office Suite (required).
• Prior accounting experience or education (preferred).
• Prior customer service experience (preferred).
• Prior office administrative experience (preferred).

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The following describe the physical demands and working conditions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Regular use of hands to finger, handle, or feel objects and tools; ability to talk and hear.
• Occasional lift or move of up to 25 pounds.
• Required color vision and depth perception.

Working Conditions:

• General office environment.
• Moderate noise level.
• Travel may be required less than 20% of the time.

ADDITIONAL INFORMATION

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

EQUAL OPPORTUNITY EMPLOYER

Microbac is an Equal Opportunity Employer – we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. All qualified applicants will receive consideration for employment.