Client Experience & Operations Associate

WebsterRogers LLP; Florence (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation and bonuselig

Flexible work options and dress for你的日

401(k) match

3 weeks of PTO + holidays

Professional development

Leadership mentorship

Team retreats

Direct access to firm leadership

Job summary

WebsterRogers Financial Advisors in Florence, SC, is seeking a Client Service Associate to support lead advisors by coordinating the administrative and operational work that keeps clients well cared for—from meeting support and onboarding to CRM management and firmwide service initiatives.

This client-facing role is ideal for someone organized and proactive who enjoys creating a great client and colleague experience.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Prior client service or operations experience within a registered investment adviser or wealth-management firm preferred.

Responsibilities

• Attend client meetings as needed to support advisors, document key discussion points, and coordinate follow‑up items
• Prepare meeting notes, update the CRM, and create and monitor follow‑up tasks
• Help curate a professional, welcoming in‑person experience — from meeting room prep to greeting clients and coordinating refreshments
• Anticipate client and advisor needs before and during in‑office meetings
• Coordinate new‑client onboarding, including account paperwork, asset transfers, document collection, and online access setup
• Assist with quarterly account reviews and prepare materials for advisor review
• Update financial plans with new client information as directed by the advisor
• Prepare and track account‑opening, maintenance, beneficiary, and money‑movement paperwork
• Serve as a point of contact for routine client and business‑partner requests related to account administration
• Communicate with clients, custodians, and other business partners to provide updates and resolve administrative issues
• Maintain accurate, organized client records across firm systems
• Take a lead role in CRM functionality — data quality, workflows, templates, task management, reports, and team education
• Complete the weekly cash balance report review and coordinate necessary trading actions with advisors
• Maintain required minimum distribution (RMD) reporting and track distributions through completion
• Assist with investment policy committee reports and materials
• Provide support for firm growth initiatives, including webinars, newsletters, social media coordination, and client events
• Identify workflow gaps and opportunities to improve efficiency and client experience
• Take initiative on service, operations, and process‑improvement projects
• Know when to escalated — routing financial advice, investment decisions, tax matters, or compliance judgment calls to the appropriate team member

Skills

Time management

Organization

Attention to detail

Multitasking

Client service

Written communication

Verbal communication

CRM systems

Microsoft Office

Education

Bachelor's degree or equivalent professional experience

Tools

CRM software

Document management

Microsoft Office

Job description

WebsterRogers Financial Advisors in Florence, SC, is seeking a Client Service Associate to support lead advisors by coordinating the administrative and operational work that keeps clients well cared for—from meeting support and onboarding to CRM management and firmwide service initiatives.

This client-facing role is ideal for someone organized and proactive who enjoys creating a great client and colleague experience.