Client Experience & Onboarding Specialist

Tuellercounseling; Idaho Falls (ID); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance paid for by company for full time employees

Dental Insurance

Vision Insurance

Simple IRA with 3% company match

Life Insurance options

Sterling Medical Membership for fulltime employees

CEU membership for fulltime employees

Loan repayment program

Job summary

A healthcare organization in Idaho Falls is seeking a dedicated Client Care Specialist. This role involves key interactions with clients, handling insurance benefits, and ensuring a seamless experience through strong administrative support. The ideal candidate will possess excellent interpersonal skills and have the ability to work in a dynamic environment. Benefits include medical insurance, IRA matching, and more, making it an attractive opportunity for motivated individuals.

Qualifications

• Must be at least 18 years of age with a mature, professional demeanor.
• Proven experience working with the public; experience in a healthcare or clinical setting is a plus.
• Ability to learn and navigate EHR systems and virtual platforms.
• Exceptional interpersonal skills and ability to handle sensitive information respectfully.
• Track record of punctuality and flexibility to work evening shifts.

Responsibilities

• Greet clients warmly and assist with check-ins.
• Verify and discuss insurance benefits and billing with clients.
• Manage multi-line phones and assist with telehealth appointments.
• Scan documentation into the Electronic Health Record (EHR) with accuracy.
• Support counselors and community workers by managing schedules.
• Maintain a clean and organized office environment.

Skills

Interpersonal skills

Problem-solving abilities

Reliability

Bilingual (English and Spanish)

Tools

Microsoft Office Suite

Google Workspace

EHR systems

Clocktree

Job description

A healthcare organization in Idaho Falls is seeking a dedicated Client Care Specialist. This role involves key interactions with clients, handling insurance benefits, and ensuring a seamless experience through strong administrative support. The ideal candidate will possess excellent interpersonal skills and have the ability to work in a dynamic environment. Benefits include medical insurance, IRA matching, and more, making it an attractive opportunity for motivated individuals.