Patient Service Representative

Adaptive Solutions Group

St. Louis (MO)

On-site

USD 27,552 - 33,062

Full time

14 days+

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Job summary

A healthcare solutions company based in St. Louis is seeking a Client Support Coordinator to facilitate client onboarding and manage documentation. The ideal candidate should possess strong customer service skills and be comfortable navigating insurance processes. Responsibilities include reviewing medical information, coordinating with internal teams, and maintaining accurate records. This full-time position demands exceptional organizational abilities and effective communication. Join a dynamic team committed to providing high-quality service in healthcare support.

Qualifications

High school diploma required; further education preferred.
Experience in customer support, healthcare operations, or a related field is beneficial.
Comfortable using CRM platforms, communication tools, and office software.
Strong verbal and written communication abilities.
Exceptional organizational skills and accuracy in managing detailed information.
Able to multitask effectively in a fast-paced environment.

Responsibilities

Collect and review demographic, medical, and insurance information for new referrals.
Confirm insurance benefits and eligibility for requested services.
Work closely with internal teams to facilitate timely order processing.
Document all activities within designated databases and case-management tools.

Skills

Customer support experience

Healthcare operations knowledge

CRM and office software proficiency

Strong communication skills

Organizational abilities

Ability to maintain confidentiality

Multitasking in fast-paced environments

Education

High school diploma

Further education preferred

Tools

CRM platforms

Communication tools

Office software

Job description

4 days ago Be among the first 25 applicants

Adaptive Solutions Group provided pay range

This range is provided by Adaptive Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Direct message the job poster from Adaptive Solutions Group

Technical Recruiter at Adaptive Solutions Group

The Client Support Coordinator plays an essential role in guiding individuals through each step of the service process—from initial intake to final order fulfillment. This position ensures that all required documentation, insurance details, and authorization steps are completed accurately and on time. Daily responsibilities involve working closely with clients, internal teams, and healthcare professionals through phone calls, email communication, digital platforms, and various case-management systems. Success in this role requires strong customer service skills, meticulous attention to detail, and consistency in following established procedures.

Core Responsibilities

Client Onboarding & Documentation

Collect and review demographic, medical, and insurance information for new referrals.
Maintain updated and accurate files, ensuring all documents are properly recorded.
Manage ongoing case needs such as renewals, appeals, and follow-up requests.
Communicate regularly with clients, caregivers, and partner organizations to keep cases moving efficiently.

Insurance Review & Authorization Support

Confirm insurance benefits and eligibility for requested services or equipment.
Submit and track authorization requests, addressing any gaps or missing information.
Communicate with insurance representatives and internal teams to resolve coverage questions.

Cross-Functional Coordination

Work closely with internal operations, sales partners, clinicians, and clients to facilitate timely order processing and delivery.
Support administrative tasks, including updating records, distributing information, and handling routine correspondence.
Respond to inbound client calls, document conversations, and elevate urgent matters when needed.
Maintain professional, clear, and empathetic communication in all interactions.
Assist individuals who may be navigating stressful or sensitive situations, ensuring a supportive experience.
Provide guidance, answer questions, and offer status updates throughout the service process.

Compliance, Accuracy & Case Tracking

Document all activities within designated databases and case-management tools.
Follow established workflows to ensure accuracy, consistency, and regulatory compliance.
Prepare materials for internal reviews or audits as needed.

Process Adherence & Quality Standards

Monitor cases to ensure adherence to timelines and procedural requirements.
Identify bottlenecks or issues and elevate appropriately to maintain service quality.
Contribute to continuous improvement by recognizing opportunities to streamline processes.

Skills & Qualifications

High school diploma required; further education preferred.
Experience in customer support, healthcare operations, or a related field is beneficial.
Comfortable using CRM platforms, communication tools, and office software.
Strong verbal and written communication abilities.
Exceptional organizational skills and accuracy in managing detailed information.
Ability to maintain confidentiality and work within regulatory frameworks.
Knowledge of insurance processes or medical equipment coordination is a plus.
Able to multitask effectively in a fast-paced, service-driven environment.

Ideal Profile

The strongest candidates bring a balance of customer-centric communication, administrative precision, and comfort working within structured workflows. They are proactive, collaborative, and committed to helping clients successfully navigate service and insurance processes with a high level of care.

Seniority level