Client Experience & Office Operations Lead

Mj-Design-Associates; Columbus (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Monthly company events

Job summary

M.J. Design Associates, Inc. in Columbus, OH seeks an experienced Account Manager/Client Services & Office Coordinator to be the face of the company for clients, vendors, and visitors.

You will support day-to-day administrative ops, manage communications, and help with scheduling and records in a small, collaborative landscape firm environment. The role requires flexibility, initiative, and strong organizational skills to balance customer service, admin duties, and special projects in a dynamic

Qualifications

• High school diploma or equivalent.
• Previous customer service, receptionist or administrative experience preferred.

Responsibilities

• Serve as the primary point of contact for clients, vendors, and visitors.
• Answer incoming calls and greet walk-in visitors professionally.
• Respond to customer inquiries and direct requests to the appropriate team member.
• Monitor voicemail, email and other communications for timely follow-up.
• Assist with project updates, scheduling changes, and information to clients as needed.
• Help maintain a positive customer experience and address concerns with professionalism.
• Build and maintain positive relationships with clients, vendors, and partners.
• Organize and maintain paper and electronic filing systems.
• Order and manage office supplies; scan, copy and distribute documents.

Skills

Customer service

Receptionist

Microsoft Office

Communication

Organization

Multitasking

Spanish (bonus)

Independent work

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

M.J. Design Associates, Inc. in Columbus, OH seeks an experienced Account Manager/Client Services & Office Coordinator to be the face of the company for clients, vendors, and visitors.

You will support day-to-day administrative ops, manage communications, and help with scheduling and records in a small, collaborative landscape firm environment. The role requires flexibility, initiative, and strong organizational skills to balance customer service, admin duties, and special projects in a dynamic