Client Experience Manager — Real Estate Relations

Weichert, Realtors Innovations.; Brandon (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Training and onboarding support

Collaborative team environment

Job summary

Weichert, Realtors® Innovations in Brandon, MS is seeking a Client Relations Manager who excels at building trust and delivering outstanding service to prospective, current, and past clients. You will coordinate communications, follow up on inquiries, and connect clients with the right real estate professional.

The ideal candidate is personable, organized, and reliable, with strong communication skills and experience using CRM systems.

Qualifications

• Experience in client relations, customer service, account management, sales support, or related field preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Professional, friendly, customer-focused approach.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• Experience using CRM systems or similar software preferred.
• Strong problem-solving skills and ability to address client concerns professionally.
• Ability to work independently while collaborating with a team.

Responsibilities

• Build and maintain positive, professional relationships with prospective, current, and past clients.
• Serve as a key point of contact for client communications and inquiries.
• Respond to client questions promptly and follow up.
• Follow up with prospective clients to support engagement.
• Work with real estate agents and team members to ensure a positive client experience.
• Maintain accurate client records and notes in CRM systems.
• Coordinate client communications and connect clients with the appropriate real estate professional.
• Assist with client onboarding and communicate available services and next steps.
• Conduct ongoing follow-ups to maintain relationships and satisfaction.
• Assist with client outreach via phone, email, and approved channels.
• Handle client concerns professionally and coordinate timely resolutions.
• Identify opportunities to improve communication and service quality.

Skills

Client relations

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Problem solving

Independent with team

Education

Associate or Bachelor’s degree

Tools

CRM software

Job description

Weichert, Realtors® Innovations in Brandon, MS is seeking a Client Relations Manager who excels at building trust and delivering outstanding service to prospective, current, and past clients. You will coordinate communications, follow up on inquiries, and connect clients with the right real estate professional.

The ideal candidate is personable, organized, and reliable, with strong communication skills and experience using CRM systems.