Client Experience & Relations Manager

Weichert, Realtors Innovations.; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Weichert, Realtors® Innovations is seeking a professional, relationship-focused Client Relations Manager to strengthen and maintain meaningful connections with prospective, current, and past clients. You will help ensure communications are handled professionally, inquiries receive timely follow-up, and clients stay connected with the right real estate team members.

The ideal candidate is personable, organized, dependable, and an excellent communicator who enjoys helping people, managing multiple

Qualifications

• Previous experience in client relations or customer service is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to manage multiple priorities with attention to detail.
• Experience using CRM systems is preferred.

Responsibilities

• Build and maintain positive relationships with prospective, current, and past clients.
• Serve as a key contact for client communications and inquiries.
• Respond to client questions promptly and professionally and follow up as needed.
• Coordinate client communications and connect clients with the appropriate professional.
• Maintain accurate client records and notes in CRM systems.
• Support client onboarding and explain available services and next steps.
• Ensure confidentiality and professional handling of client information.
• Collaborate with real estate agents and team members to enhance client experience.

Skills

Relationship-focused

Customer service

Communication skills

Organizational skills

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Weichert, Realtors® Innovations is seeking a professional, relationship-focused Client Relations Manager to strengthen and maintain meaningful connections with prospective, current, and past clients. You will help ensure communications are handled professionally, inquiries receive timely follow-up, and clients stay connected with the right real estate team members.

The ideal candidate is personable, organized, dependable, and an excellent communicator who enjoys helping people, managing multiple