Client Relations Lead — Real Estate

Weichert, Realtors Innovations.; California (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Weichert, Realtors® – Innovations is seeking a Client Relations Manager to nurture client relationships and coordinate communications across our real estate team. You will be the primary contact for inquiries and ensure timely, professional responses that keep clients engaged and informed.

The ideal candidate is personable, organized, and reliable, with excellent communication skills and a capacity to manage multiple priorities in a fast-paced real estate environment.

Qualifications

• High school diploma or equivalent.
• Proven experience in client relations, customer service, account management, sales support, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive professional relationships.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• A professional, courteous, and customer-focused approach to communication.
• Strong problem-solving skills and the ability to address client questions and concerns appropriately.
• Ability to work independently while collaborating effectively with colleagues and management.

Responsibilities

• Build and maintain positive, professional relationships with prospective, current, and past clients.
• Serve as a key point of contact for client communications and general inquiries.
• Respond to client questions promptly and professionally and ensure appropriate follow-up.
• Follow up with prospective clients and leads to support engagement and maintain strong communication.
• Work closely with real estate agents and other team members to help provide a positive and organized client experience.
• Maintain accurate and up-to-date client records, communication notes, and relationship information in company systems and CRM platforms.
• Coordinate client communications and connect clients with the appropriate real estate professional or team member when necessary.
• Support client onboarding and help ensure clients receive clear information regarding available services and next steps.
• Conduct ongoing follow-up with clients to maintain relationships and support client satisfaction and retention.
• Assist with client outreach initiatives through phone calls, email, and other approved communication channels.
• Professionally handle client concerns and work with the appropriate team members to support timely and effective resolution.
• Identify opportunities to improve communication, service.
• Maintain confidentiality and exercise sound professional judgment when handling client and company information.
• Represent Weichert, Realtors® Innovations with professionalism, integrity, and a strong commitment to client service.

Skills

Communication

Relationship-building

Customer-service

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Weichert, Realtors® – Innovations is seeking a Client Relations Manager to nurture client relationships and coordinate communications across our real estate team. You will be the primary contact for inquiries and ensure timely, professional responses that keep clients engaged and informed.

The ideal candidate is personable, organized, and reliable, with excellent communication skills and a capacity to manage multiple priorities in a fast-paced real estate environment.