Client Experience Lead | Tree Care & Admin Ops

Davey Tree Expert Co; Nashville (TN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with company match

Employee health plan

Employee ownership

Job summary

The Davey Tree Expert Company in Nashville, TN is hiring a Client Experience Coordinator for an on-site role. You will be the first point of contact, triaging client needs, handling calls, and supporting contract initiation and invoicing. Strong MS Office skills and 2+ years in office administration are required.

We offer paid time off, holidays, 401(k) with match, health plan, and employee ownership with growth opportunities. Travel up to 25% is possible as needed.

Qualifications

• Two+ years in office processes and administration.
• Outstanding telephone and communication skills.
• Proficient in Outlook, Word and Excel.
• Meet deadlines with accuracy and attention to detail.
• Strong organizational and multi-tasking abilities.
• Prefer CRM and SAP experience.
• Typing test and cognitive assessment before offer.

Responsibilities

• Serve as first contact and triage client and office needs.
• Answer current and prospective client calls.
• Prepare proposals and initiate contracts.
• Process employee time sheets.
• Maintain databases and spreadsheets.
• Order and manage office supplies.
• Invoice, manage AR, and organize files.

Skills

Telephone skills

Communication

Outlook

Word

Excel

Detail-oriented

Multi-tasking

CRM experience

Time management

Tools

CRM systems

SAP

Job description

The Davey Tree Expert Company in Nashville, TN is hiring a Client Experience Coordinator for an on-site role. You will be the first point of contact, triaging client needs, handling calls, and supporting contract initiation and invoicing. Strong MS Office skills and 2+ years in office administration are required.

We offer paid time off, holidays, 401(k) with match, health plan, and employee ownership with growth opportunities. Travel up to 25% is possible as needed.