Client Experience Coordinator

Davey Tree Expert Co; Nashville (TN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with company match

Employee health plan

Employee ownership

Job summary

The Davey Tree Expert Company in Nashville, TN is hiring a Client Experience Coordinator for an on-site role. You will be the first point of contact, triaging client needs, handling calls, and supporting contract initiation and invoicing. Strong MS Office skills and 2+ years in office administration are required.

We offer paid time off, holidays, 401(k) with match, health plan, and employee ownership with growth opportunities. Travel up to 25% is possible as needed.

Qualifications

• Two+ years in office processes and administration.
• Outstanding telephone and communication skills.
• Proficient in Outlook, Word and Excel.
• Meet deadlines with accuracy and attention to detail.
• Strong organizational and multi-tasking abilities.
• Prefer CRM and SAP experience.
• Typing test and cognitive assessment before offer.

Responsibilities

• Serve as first contact and triage client and office needs.
• Answer current and prospective client calls.
• Prepare proposals and initiate contracts.
• Process employee time sheets.
• Maintain databases and spreadsheets.
• Order and manage office supplies.
• Invoice, manage AR, and organize files.

Skills

Telephone skills

Communication

Outlook

Word

Excel

Detail-oriented

Multi-tasking

CRM experience

Time management

Tools

CRM systems

SAP

Job description

Company:The Davey Tree Expert Company
Locations:Nashville, TN
Additional Locations:NA
Work Site:On Site
Req ID:229870

Position Overview

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals

What We Offer: *

• Paid time off and paid holidays
• Hourly pay between $26.00 - $28.00 based on experience
• Opportunities for advancement
• All job specific equipment and safety gear provided
• 401(k) retirement savings plan with a company match
• Employee-owned company & discounted stock purchase options
• Group Health Plan
• Employee referral bonus program
• Locations throughout US in major cities and desirable areas
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
• Scholarship Program for Children of Employees
• Charitable matching gift program

*All listed benefits available to eligible employee

What You'll Do:

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

What We're Looking For:

• Minimum two-years of experience in office processes and office administration procedures
• Outstanding telephone and communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Preferred: prior working experience with CRM and SAP systems
• Typing speed and cognitive test to be taken before offer is made

Divisional Overview

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations:If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

Employment Type:Permanent
Job Type:Full Time
Travel Expectations: Up to 25%