Onsite Client Experience Coordinator — Growth & Impact

Davey Tree Expert Co; Milford, Northern (OH, KY); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

401(k) company match

Health plan

Employee-owned company

Stock purchase options

Scholarship program

Career development

Referral bonus

Job summary

The Davey Tree Expert Company in Milford, OH is seeking a Client Experience Coordinator to be the first point of contact for clients and support the office with triage, scheduling, invoicing, and contract initiation.

Ideal candidates will have at least two years in office administration, strong phone and communication skills, and proficiency with Outlook, Word, Excel; experience with CRM and SAP is a plus.

Qualifications

• Minimum two-years of experience in office processes and office administration procedures.
• Outstanding telephone and communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to meet deadlines, attention to detail and accuracy.
• Expert organizational skills and ability to multi-task.
• Preferred: prior working experience with CRM and SAP systems.

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Skills

Office administration

Communication

Microsoft Office

Time management

Attention to detail

Tools

CRM software

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Davey Tree Expert Company in Milford, OH is seeking a Client Experience Coordinator to be the first point of contact for clients and support the office with triage, scheduling, invoicing, and contract initiation.

Ideal candidates will have at least two years in office administration, strong phone and communication skills, and proficiency with Outlook, Word, Excel; experience with CRM and SAP is a plus.