Client Experience Coordinator | Milford, OH

Davey Tree Expert Co; Milford (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Opportunities for advancement

401(k) retirement savings plan with a2

Job summary

The Davey Tree Expert Company in Milford, OH is seeking a Client Experience Coordinator to serve as the primary contact for clients and manage office processes on site. You’ll triage client needs, handle calls, and initiate contracts, ensuring high-quality client service.

You will also process time sheets, maintain databases and files, order supplies, and manage invoicing and accounts receivable. On-site role with opportunities for advancement and professional growth.

Qualifications

• Minimum two-years of experience in office processes and office administration procedures.
• Outstanding telephone and communication skills.
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy.
• Expert organizational skills and ability to multi-task.
• Preferred: prior working experience with CRM and SAP systems.

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Skills

Outstanding telephone andcommunication

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

SAP

Job description

Client Experience Coordinator | Milford, OH

Company: The Davey Tree Expert Company
Locations: Milford, OH
Additional Locations: None
Work Site: On Site
Req ID: 228370

Position Overview

Invest in your future. Join one of the largestemployeeownedcompanies in the nation! Davey has a unique culture that focuses on the open exchangeof ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamicClient Experience Coordinator to our passionate team of tree care professionals.

Job Duties

What You’ll Do:

• Be the first point of contact and triagethe needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Qualifications

What We’re Looking For:

• Minimum two-years of experience in office processes and office administration procedures
• Outstanding telephone and communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Preferred: prior working experience with CRM and SAP systems

Additional Information

What We Offer: *

• Paid time off and paid holidays
• Opportunities for advancement
• All job specific equipment and safety gear provided
• 401(k) retirement savings plan with a company match
• Employee-owned company & discounted stock purchase options
• Group Health Plan
• Employee referral bonus program
• Locations throughout US in major cities and desirable areas
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
• Scholarship Program for Children of Employees
• Charitable matching gift program

*all listed benefits available to eligible employees

Company Overview

The Davey Tree Expert Company has U.S. and Canadian operations in more than 47 states and five provinces and provides a variety of tree care, grounds maintenance and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey has been employee-owned for 40 years and has more than 10,000 employees who provide Proven …

Divisional Overview

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

TheDavey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations:If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

If you need assistance at any time, please contact us at 1-877-411-7601 or at [e-mail] .

Employment Type:Permanent
Job Type:Full Time
Travel Expectations: Up to 25%

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