Client Experience Lead — Concierge & Events

Planned Companies; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401K with employer match

Job summary

Planned Companies in Washington, DC is seeking a Lead Concierge to manage client services on a full-time basis. The role involves arranging reservations, greeting residents, and coordinating concierge staff to ensure exceptional service.

The ideal candidate will have strong communication skills, a thorough knowledge of local attractions, and the ability to tailor experiences to individual clients. This is a business-ready environment with a focus on professionalism and friendly service.

Qualifications

• Minimum of 4+ year’s client-facing experience.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.

Responsibilities

• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Manage concierge staff.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Skills

Client-facing experience

Written communication

Verbal communication

Multitasking

Time management

Basic computer literacy

Job description

Planned Companies in Washington, DC is seeking a Lead Concierge to manage client services on a full-time basis. The role involves arranging reservations, greeting residents, and coordinating concierge staff to ensure exceptional service.

The ideal candidate will have strong communication skills, a thorough knowledge of local attractions, and the ability to tailor experiences to individual clients. This is a business-ready environment with a focus on professionalism and friendly service.