Client Experience Lead – Commercial Accounts

Medica; Minnetonka (MN); Hybrid; USD 92,000 - 158,000; Full time

Job summary

Medica, a nonprofit health plan serving multiple states, seeks a Manager, Client Experience to lead Account Managers and Account Executives, focusing on retention and growth. The role emphasizes coaching, cross-functional collaboration, and external broker relationships within a hybrid Minnetonka office setting.

The position requires a Bachelor's degree and 5+ years in healthcare, with 2+ years in leadership. Salesforce experience and carrier broker connections are preferred.

Qualifications

• Bachelor's degree or equivalent combination of education and experience required.
• 5+ years of healthcare experience.
• 2+ years of leadership experience.
• Salesforce experience.
• Existing relationships with Brokers.
• Carrier experience.

Responsibilities

• Provides day-to-day management of Account Managers and Account Executives including performance management, development, and coaching.
• Leads cross-functional groups to implement commercial initiatives and process improvements.
• Establishes and maintains relationships with key broker partners and clients; represents Medica externally.

Skills

Leadership

People management

Process improvement

Project management

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Job description

Medica, a nonprofit health plan serving multiple states, seeks a Manager, Client Experience to lead Account Managers and Account Executives, focusing on retention and growth. The role emphasizes coaching, cross-functional collaboration, and external broker relationships within a hybrid Minnetonka office setting.

The position requires a Bachelor's degree and 5+ years in healthcare, with 2+ years in leadership. Salesforce experience and carrier broker connections are preferred.