Client Experience Lead

Strategic Legal Practices; Los Angeles (CA); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

401(k) with Employer Match

Health, Dental, and Vision Insurance

Short-Term, Long-Term Disability & Life Insurance

Paid Parking

Generous Paid Time Off

Employee Referral Program

Employee Assistance Program (EAP)

Employee Discount Program

Job summary

Join Strategic Legal Practices as a Client Experience Specialist in Los Angeles, California! In this pivotal role, you will manage client communications, ensuring satisfaction and loyalty while handling sensitive matters with professionalism and care. You’ll need a bachelor’s degree and proven client-facing experience to thrive in this dynamic environment. We offer a competitive benefits package including health insurance and a generous paid time off policy. Compensation ranges from $25 to $32 per hour, reflecting your skills and experience.

Qualifications

• Proven experience in a client-facing role, preferably in a law firm.
• Ability to de-escalate difficult client situations with composure.
• Strong written communication skills managing professional correspondence.

Responsibilities

• Serve as the primary point of contact for inbound client communications.
• Conduct proactive client outreach to maintain engagement.
• Manage high volumes of email and phone correspondence.

Skills

Client Outreach

De-escalation

Attention to Detail

Written Communication Skills

Phone Presence

Interpersonal Skills

Problem-Solving Skills

Ability to Thrive in a Dynamic Environment

Education

Bachelor’s degree or equivalent relevant experience

Tools

Microsoft Office Suite

Job description

Join Strategic Legal Practices as a Client Experience Specialist in Los Angeles, California! In this pivotal role, you will manage client communications, ensuring satisfaction and loyalty while handling sensitive matters with professionalism and care. You’ll need a bachelor’s degree and proven client-facing experience to thrive in this dynamic environment. We offer a competitive benefits package including health insurance and a generous paid time off policy. Compensation ranges from $25 to $32 per hour, reflecting your skills and experience.