Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; Wilmington (DE); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Access to industry tools and training

Travel-related benefits

Professional development

Travel benefits

Supportive team

Job summary

A travel service provider is looking for Client Journey Coordinators to support clients during the travel planning process. This fully remote position offers a flexible schedule and requires strong customer service and communication skills. Responsibilities include understanding client travel preferences, coordinating itineraries, and maintaining professional communication. Candidates who enjoy helping others and want to work in a supportive team environment are encouraged to apply. Travel-related benefits and professional development opportunities are available.

Qualifications

• Excellent communication skills and attention to detail are essential.
• Experience in customer service or related fields is preferred but not required.
• Ability to work independently and remotely.

Responsibilities

• Communicate with clients to understand travel preferences.
• Provide tailored travel recommendations and accurate information.
• Organize and coordinate travel itineraries.
• Assist clients before, during, and after travel.
• Maintain timely and professional communication with clients.

Skills

Detail-oriented

Customer-focused

Communication skills

Remote work

Organization

Tools

Booking systems

Client management systems

Job description

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer:

• Fully remote work environment
• Flexible schedule
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment