Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; Baltimore (MD); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Access to industry tools and training

Opportunities for professional development

Travel-related benefits

Job summary

A leading travel solutions company is seeking detail-oriented Client Journey Coordinators to assist clients throughout their travel planning process. This fully remote position offers a flexible schedule and involves communicating with clients, providing tailored recommendations, and organizing itineraries. Ideal candidates are customer-focused and enjoy helping others. Join a supportive team dedicated to creating smooth and memorable travel experiences.

Qualifications

• Enjoys helping others and communicating with clients.
• Ability to work remotely with flexible scheduling.

Responsibilities

• Communicate with clients to understand travel preferences and goals.
• Provide accurate destination information and tailored recommendations.
• Coordinate and organize travel itineraries.
• Assist clients before, during, and after travel as needed.
• Maintain timely and professional communication.

Skills

Detail-oriented

Customer-focused

Communication skills

Tools

Booking and client management systems

Job description

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer:

• Fully remote work environment
• Flexible schedule
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment