Client Relations Specialist/ Office Assistant

Gourley Law Group; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A medium-sized law firm in Washington is looking for a Client Relations Specialist/Office Assistant. The role involves managing new client contacts, answering inquiries, and assisting attorneys. Ideal candidates will have strong communication skills and a proactive attitude, with a preference for those with paralegal training and law office experience.

Qualifications

• Must communicate clearly and professionally via phone and email.
• Experience in a law office is a plus.

Responsibilities

• Coordinate and manage new client contacts and intake.
• Send out intake documentation and follow up on returns.
• Assist paralegals and attorneys with property and asset searches.

Skills

Communication

People Skills

Flexibility

Education

Paralegal Training

Tools

Outlook

Adobe

MS365

Job description

Client Relations Specialist/ Office Assistant

Medium-sized law firm seeking a team member to coordinate and manage new client contacts and intake. This position requires a combination of marketing and administrative skills. The successful candidate will take incoming calls from potential new clients, answer questions regarding firm services, and coordinate connecting new clients with the appropriate paralegal or attorney.

The role demands maturity, accuracy, excellent people skills, and the ability to communicate clearly and professionally via phone and email. You will serve as the interface between the firm and new clients, so professional and empathetic interaction is essential. Clients call because they need solutions; the candidate must instill confidence that the firm can help or refer them appropriately.

Responsibilities include sending out intake documentation, following up on returns, and assisting paralegals and attorneys with property, heir, and asset searches. Flexibility and a can-do attitude are required—"Not my job" is not part of our culture. Proficiency with Outlook, Adobe, and MS365 is expected. Bonus points for paralegal training, prior law office experience, and bilingual skills.