Client Experience Coordinator

Affinity Consulting Group LLC; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health and dental coverage

401(k) matching

Disability and life insurance

Fitness budget

Flexible vacation

Remote-friendly culture

Job summary

Affinity Consulting Group is seeking a Client Experience Coordinator to ensure clients feel heard, informed, and supported from first contact through ongoing relationship management.

You’ll be the familiar, trusted contact for clients, coordinating introductions, handoffs, and follow-ups while keeping commitments on track. This role focuses on delivering an exceptional client journey across Sales, Strategy, and delivery teams.

Qualifications

• Experience in client success, account management, project coordination, or service operations.
• Experience with client onboarding is a plus.
• Curiosity, sound judgment, and a willingness to learn matter just as much.

Responsibilities

• Welcome new clients and coordinate introductions, kickoffs, and smooth handoffs between Sales, Strategy, and delivery teams.
• Build relationships with recurring clients through thoughtful, proactive check-ins.
• Make sure clients know what's happening, what comes next, and who to contact when they need help.
• Listen to feedback, follow up on concerns, and help the right people take action.
• Keep client information, handoff details, and next steps accurate in our systems.
• Monitor project coordination alerts and resolve or elevate anything that needs attention.
• Spot opportunities to celebrate client successes, strengthen relationships, and improve the client journey.

Skills

People skills

Communication

Organization

Relationship building

Multitasking

Tools

HubSpot

Teamwork

Job description

Are you the glue behind a great client experience?

• Do you enjoy building trusted client relationships and making sure people feel heard, informed, and supported?
• Are you the one who notices when a client goes quiet or a concern starts to surface?
• You're organized and enjoy coordinating introductions, handoffs, and follow-ups so details and commitments don't get lost.
• You're comfortable keeping client information accurate, spotting workflow issues, and helping teams improve the client experience.
• Do you like working across teams to support clients while project teams manage day-to-day delivery?

If this sounds like you, you may be our next Client Experience Coordinator!

At Affinity Consulting Group, we help law firms and legal teams build healthier businesses through strategy, technology, training, and better ways of working. We're looking for a Client Experience Coordinator who cares deeply about how clients feel while working with us, from their first introduction through their ongoing relationship with our team.

You'll be a familiar, trusted contact for our clients. You'll listen, connect people, keep commitments from getting lost, and help us catch small frustrations before they become big ones. Our project teams manage the day-to-day delivery. You'll help make the experience around that work exceptional.

What you'll do

• Welcome new clients and coordinate introductions, kickoffs, and smooth handoffs between Sales, Strategy, and delivery teams.
• Build relationships with recurring clients through thoughtful, proactive check-ins.
• Make sure clients know what's happening, what comes next, and who to contact when they need help.
• Listen to feedback, follow up on concerns, and help the right people take action.
• Keep client information, handoff details, and next steps accurate in our systems.
• Monitor project coordination alerts and resolve or elevate anything that needs attention.
• Spot opportunities to celebrate client successes, strengthen relationships, and improve the client journey.

You might be a great fit if

You love people and you love a good checklist. You can juggle several moving pieces without losing sight of the person on the other end of an email. You communicate clearly, follow through consistently, and feel a real sense of ownership when a client needs help.

Experience in client success, account management, project coordination, or service operations will help you succeed here. Experience with client onboarding, Teamwork, HubSpot, or automated workflows is a plus. Curiosity, sound judgment, and a willingness to learn matter just as much.

Life at Affinity

We're a fully remote team that works closely together, takes pride in our work, and makes room for laughter along the way. Our core values are Be Inclusive, Act with Integrity, Grab the Marker, Stay Curious, and Drive Change.

This is a full-time role, generally working Monday through Friday, 8:30 a.m. to 5 p.m. Eastern, with flexibility. Travel to meetings or conferences is typically expected 5–7 times a year. Benefits include health and dental coverage, short- and long-term disability and life insurance, 401(k) matching, an Employee Assistance Program, a fitness budget, and flexible vacation.

Affinity welcomes applicants from all backgrounds.

Candidates must live in and be eligible to work in the United States.