Agent Experience Coordinator

Compass; Georgia; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incentives & commissions

Paid time off

Medical benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven support

Carrot fertility benefits

UrbanSitter network

Employee assistance program

Pet insurance

Job summary

Compass seeks an Agent Experience Coordinator to be the first face visitors meet at our Houston offices. You will manage the office so operations run smoothly and standards are maintained, while supporting customers with Compass tools, marketing requests, and more.

You will collaborate with the agent experience team to deliver a world-class experience, fostering community and ensuring efficient, friendly service for agents and guests alike.

Qualifications

• 1–2 years of customer service, office management, hospitality, or operations experience.
• Experience in real estate is a plus.

Responsibilities

• Greet and assist visitors; maintain office appearance and supplies; manage mail and event setup.
• Provide 1:1 support for Compass technology and adjacent services.
• Assist with basic marketing tasks using templates and coordinate with marketing specialists.
• Collaborate with teams to relay agents' questions and feedback.
• Troubleshoot common technology and conference room issues.
• Provide ad-hoc administrative support, including data entry and meeting prep.
• Be a culture carrier promoting a positive, change-ready mindset.

Skills

Customer service

Office management

Hospitality

Operations

Communication

Problem-solving

Attention to detail

Organizational skills

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office based in Houston, TX (600 N Shepherd Dr).

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice