Medical Front Office Coordinator- Santa Monica, CA

WS Audiology USA; Santa Monica (CA); On-site; USD 2,893,000 - 3,857,000; Full time

Benefits offered by this job

Health & Wellness programs

401k with match

Paid holidays

PTO

Mentorship and professionaldevelopment

CES Advisory Board

Field support for your hearing center

Job summary

WS Audiology USA, HearUSA network, is hiring a Client Experience Specialist in Santa Monica, CA to ensure exemplary hearing care for clients. You will manage schedules, handle inquiries, and maintain records with a friendly, professional approach.

Responsibilities include coordinating appointments, processing orders, and supporting center operations while growing through ongoing training and access to a CES Advisory Board.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service and office administration preferred.
• Excellent oral and written communication skills with clients and colleagues.
• Proficiency with computers, scheduling software and MS Office.
• Strong ability to multi-task and manage time effectively.

Responsibilities

• Maintain client charts and keep information up to date.
• Prioritize welcome and confirmation calls with friendly service.
• Manage clinic schedule for walk-ins, appointments, and prospects.
• Enter stock and orders; perform weekly inventory audit for accuracy.
• Maintain accurate cash and bank deposit records and day-end reports.
• Keep a clean, inviting environment in the center.
• Maintain knowledge of hearing aid products and perform basic cleaning/repairs.
• Assist with troubleshooting via phone or in person and perform checks.
• Stay informed about HearUSA products, promotions, and pricing; support remote care as needed.

Skills

Customer service

Office administration

Communication skills

Scheduling software

MS Office

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

What it’s all about:

As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.

What’s in it for you:

• Top priority of culture and community including ongoing training
• Attractive compensation package with monthly bonus opportunities
• Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
• Mentorship and professional development opportunities including a CES Advisory Board
• Field support for your hearing center

What you will do:

• Maintainclient charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
  
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

What we are looking for:

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport withclientsand co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

A Place to Grow your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:

• A professional development team of dedicated Regional Training Managers
• Continuing education, LinkedIn Learning and tuition reimbursement
• Career advancement pathways for Center Support and Client Care

Pays :$25hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.