Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Lebanon (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services company is seeking a customer service representative to manage healthcare interactions and document information accurately. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. This role offers an opportunity for potential permanent placement after the contract period.

Benefits

Supportive work environment

Diverse and inclusive workplace culture

Qualifications

• Typing speed of at least 45 words per minute.
• Customer service experience preferred.
• High School diploma or equivalent required; college education preferred.

Responsibilities

• Manage incoming interactions from healthcare professionals.
• Document information in work order systems.
• Assist with peer coaching and follow-up activities.

Skills

Customer service

Communication

Active listening

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $17.50 per hour
- Opportunity for potential permanent placement after the contract duration
- Supportive and collaborative work environment focused on customer service
- Chance to make a positive impact on patient care and support healthcare professionals
- Diverse and inclusive workplace culture that values individual experiences

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Document accurate information in work order systems and notify field technicians
- Demonstrate active listening skills and ask probing questions for effective communication
- Adapt to process changes and stay current with new customer needs and training materials
- Assist with peer coaching and perform follow-up activities as necessary

What is Required (Qualifications):
- Must be able to type 45 words per minute
- Experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- High School diploma or equivalent required; college education preferred

How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related customer service role
- Familiarity with medical equipment terminology
- Strong data entry and analysis skills
- Ability to adapt to changing processes and customer needs

#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.