Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Lafayette (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a customer service representative to support healthcare professionals. The role involves managing interactions, documenting information, and ensuring client satisfaction in a collaborative environment focusing on diversity and inclusion. This long-term contract position could lead to permanent employment with a competitive salary.

Qualifications

• High School diploma required, college preferred.
• Typing skill of at least 45 words per minute.
• Understanding of medical equipment terminology.

Responsibilities

• Manage interactions from healthcare professionals.
• Document information accurately in work order systems.
• Escalate emergencies using established call flow.

Skills

Customer service

Active listening

Data entry

Information relay

Education

High School diploma or equivalent

College education preferred

Tools

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $17.50 per hour
- Long-term contract with potential for permanent employment
- Opportunity to make a positive impact on patient care and client satisfaction
- Supportive and collaborative work environment
- Engage in a culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Document accurate information in work order systems and notify the appropriate field technician
- Demonstrate active listening skills to relay information effectively to repair technicians
- Escalate emergency situations utilizing established call flow processes
- Adapt to process changes while staying current with customer needs and training materials

What is Required (Qualifications):
- High School diploma or equivalent degree required; college education preferred
- Must be able to type at least 45 words per minute
- Experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- Understanding of the healthcare environment and medical equipment terminology

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within healthcare
- Familiarity with data entry and analysis
- Ability to assist with peer coaching and visitor side-by-sides

#HealthcareServices #ClientExperience #CustomerService #DiversityAndInclusion #CareerOpportunity

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