Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Avon (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services seeks a Customer Service Representative to manage interactions with healthcare professionals and ensure accurate documentation. The role offers a flexible schedule, includes a supportive work culture, and contributes to patient care. Candidates must demonstrate effective communication and understanding of medical equipment terminology. Ideal for those pursuing a long-term career in the healthcare industry.

Qualifications

• Must type 45 words per minute.
• Understanding of medical equipment terminology.
• Experience with Microsoft Outlook or similar.

Responsibilities

• Manage incoming interactions from healthcare professionals.
• Document accurate information and notify technicians.
• Assist with peer coaching and perform data entry.

Skills

Active listening

Customer service

Typing

Education

High school diploma or equivalent

College education preferred

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary of $17.50 per hour
- Opportunity for long-term contract with potential for permanent position in the future
- Supportive and collaborative work environment focused on serving clients and patients
- Chance to make a positive impact on patient care and community health
- Flexible work schedule with specific hours and days off
- Inclusive workplace culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Document accurate information in work order systems and notify appropriate field technicians
- Demonstrate active listening skills to relay the best possible information to repair technicians
- Adapt to process changes by staying current with new customer needs and training materials
- Assist with peer coaching and perform data entry and analysis

What is Required (Qualifications):
- Must be able to type 45 words per minute
- High school diploma or equivalent required; college education preferred
- Experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- Understanding of the healthcare environment, including medical equipment terminology

How to Stand Out (Preferred Qualifications):
- Prior experience in a customer service role within the healthcare industry
- Familiarity with medical equipment and terminology related to the role
- Previous experience in data entry and analysis

#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare

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