Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Greenfield (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

TRIMEDX recherche un professionnel de la santé pour un poste dynamique axé sur l'expérience client dans un environnement de travail inclusif. Ce rôle implique la gestion d'interactions avec des professionnels de la santé, tout en contribuant à l'amélioration des soins aux patients. Avec un salaire compétitif de 17,50 $ de l'heure, cette opportunité peut déboucher sur un poste permanent et favorise un bon équilibre entre vie professionnelle et vie privée.

Benefits

Environnement de travail collaboratif

Horaires de travail réguliers avec congés le dimanche

Impact positif sur les soins aux patients

Qualifications

• Diplôme de niveau secondaire requis, éducation collégiale préférée.
• Capacité à taper au moins 45 mots par minute.
• Expérience en service à la clientèle préférée.

Responsibilities

• Gérer les interactions entrantes des professionnels de la santé.
• Documenter des informations précises dans les systèmes de commandes de travail.
• Assister au coaching des pairs et effectuer la saisie de données.

Skills

Active listening

Communication

Problem-solving

Typing

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary of $17.50 per hour
- Opportunity for potential permanent position after the contract period
- Supportive and collaborative work environment focused on client care
- Chance to make a positive impact on patient care and services
- Inclusive workplace that values diversity, equity, and inclusion
- Regular weekday schedule with Sundays off, providing a good work-life balance

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals efficiently and courteously
- Document accurate information in work order systems and escalate emergency situations
- Demonstrate active listening skills and communicate effectively with repair technicians
- Adapt to process changes and stay current with training materials
- Assist with peer coaching and perform data entry and analysis

What is Required (Qualifications):
- High School diploma or equivalent required; college education preferred
- Must be able to type at least 45 words per minute
- Proficiency in Microsoft Outlook or similar email solutions
- Customer service experience preferred
- Understanding of the healthcare environment and medical equipment terminology

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the healthcare industry
- Familiarity with medical equipment terminology
- Previous data entry experience
- Strong problem-solving skills
- Ability to adapt to new processes and technologies

#HealthcareServices #ClientExperience #CustomerService #DiversityInclusion #CareerOpportunity

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