Client Experience Coordinator - CONTRACTOR (Remote)

TRIMEDX; Carmel (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de services de santé cherche à recruter un spécialiste du service client pour gérer les interactions avec les professionnels de santé. Le poste propose un salaire compétitif et des horaires de travail réguliers, offrant ainsi un bon équilibre entre vie professionnelle et vie personnelle. Les candidats doivent avoir une bonne connaissance des équipements médicaux et des compétences en écoute active.

Benefits

Culture de travail inclusive

Environnement de travail collaboratif

Horaires de travail réguliers

Qualifications

• Expérience en service à la clientèle préférable.
• Compréhension de la terminologie médicale.
• Capacité à taper au moins 45 mots par minute.

Responsibilities

• Gérer les interactions des professionnels de santé de manière courtoise.
• Documenter les informations précises dans les systèmes de bons de travail.
• Notifier les techniciens de terrain des demandes de service.

Skills

Customer service

Active listening

Data entry

Education

High School diploma

College education

Tools

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $17.50 per hour
- Potential for long-term contract with the possibility of permanent employment in the future
- Opportunity to make a positive impact on patient care and client satisfaction
- Supportive and collaborative work environment with a focus on team success
- Regular weekday schedule with designated days off for work-life balance
- Inclusive workplace culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Manage incoming interactions from healthcare professionals in a timely and courteous manner
- Demonstrate active listening skills and ask probing questions to relay information to repair technicians
- Document accurate information in work order systems and escalate issues as necessary
- Notify field technicians of service requests and escalate emergency situations according to call flow processes
- Assist with peer coaching and perform data entry and analysis

What is Required (Qualifications):
- Must be able to type at least 45 words per minute
- Must have experience with Microsoft Outlook or similar email solutions
- Customer service experience preferred
- High School diploma or equivalent required; college education preferred
- Understanding of medical equipment terminology and healthcare environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the healthcare industry
- Familiarity with data entry and analysis processes
- Ability to adapt to process changes and stay current with training materials
- Experience in handling complex medical equipment inquiries
- Strong initiative and ownership of tasks

#HealthcareServices #ClientExperience #CustomerService #DiversityAndInclusion #CareerOpportunity

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