Client Experience Coordinator

Addison Group; Peoria (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance 75% employer-paid

Dental insurance

Vision insurance

5% 401(k) match

Roth 401(k) option

PTO

Sick time

Job summary

Addison Group in Peoria, AZ, is seeking a polished, highly organized Client Service Specialist to be the primary contact for clients and visitors while supporting daily administrative needs of the office.

The ideal candidate will have extensive front-office or office management experience, professional communication, and strong attention to detail. This in-person role involves multi-tasking and occasional evening events to support client activities.

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in reception, front-office administration, office management, or a similar professional environment.
• Strong proficiency with Microsoft Office applications.
• Ability to successfully complete a Microsoft Office skills assessment.
• Experience working in professional services, financial services, or a similar client-facing environment is preferred.
• Salesforce experience is a plus but not required.
• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Professional, friendly, and approachable demeanor.
• Strong attention to detail and accuracy.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Comfortable learning new technology and software systems.

Responsibilities

• Serve as the first point of contact for clients, visitors, and incoming callers, ensuring they receive a professional and welcoming experience.
• Manage incoming phone calls and route inquiries to the appropriate team members.
• Assist clients with routine administrative questions and requests.
• Handle incoming and outgoing mail, deliveries, and packages.
• Monitor and maintain office supply inventory and assist with ordering as needed.
• Provide general administrative support, including filing, copying, scanning, and other clerical tasks.
• Keep reception, conference rooms, and shared office areas neat, organized, and client-ready.
• Enter and maintain accurate client and administrative information within the company’s CRM/database.
• Help support the overall organization and smooth operation of the office.
• Assist with occasional evening client events and presentations as needed.

Skills

Front-office experience

Microsoft Office

CRM/database proficiency

Professional communication

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Addison Group in Peoria, AZ, is seeking a polished, highly organized Client Service Specialist to be the primary contact for clients and visitors while supporting daily administrative needs of the office.

The ideal candidate will have extensive front-office or office management experience, professional communication, and strong attention to detail. This in-person role involves multi-tasking and occasional evening events to support client activities.