Client Experience & Front Desk Coordinator

Somichcpa; Willoughby (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Somich & Associates CPAs is seeking a Client Service Coordinator to act as the welcoming face of the firm. This role blends front desk duties with administrative and client service tasks to ensure a polished, efficient experience for clients, visitors, and staff alike.

The candidate will greet guests, handle calls, manage mail and deliveries, coordinate meetings, and provide confidential support across firm activities during tax season and peak periods.

Qualifications

• High school diploma or equivalent required.
• Professional and polished demeanor with strong communication.
• Experience in reception, admin support or customer service preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet clients and visitors in a friendly, professional manner.
• Answer, screen, and direct incoming calls; manage inquiries.
• Maintain reception area, mail, packages, and deliveries.
• Assist with meeting room scheduling and calendar coordination.
• Provide general administrative support to Firm leadership and staff.
• Support events and client service to ensure a positive experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Client service

Organizational skills

Time management

MS 365 Suite

Google Workspace

Teams

Education

High school diploma or equivalent

Tools

MS 365 Suite

Google Workspace

Teams

Job description

Somich & Associates CPAs is seeking a Client Service Coordinator to act as the welcoming face of the firm. This role blends front desk duties with administrative and client service tasks to ensure a polished, efficient experience for clients, visitors, and staff alike.

The candidate will greet guests, handle calls, manage mail and deliveries, coordinate meetings, and provide confidential support across firm activities during tax season and peak periods.