Client Experience Coordinator

Mariani Landscape; Lake Bluff (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

TuitionReimbursement (after one year)

Job summary

Mariani Landscape in Illinois is seeking a Client Administrator to be a key contact for clients and a trusted partner to internal teams. You will handle administrative, operational, and customer service support, including inquiries, service requests, billing support, and account maintenance.

You will collaborate with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.

Qualifications

• Two or more years of customer service, administrative support, client support, or related experience.
• Strong verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage a high-volume workload and juggle competing priorities.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• High accuracy and attention to detail.
• Strong problem-solving and customer service skills.
• Associate degree in Business Administration, Communications, or a related field (not required).
• Experience in landscaping, construction, property management, or another service-based industry.
• Experience with CRM, ERP, or service management software, including Aspire or similar business management software.

Responsibilities

• Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner.
• Coordinate communication between clients, Client Representatives, Operations, and other internal departments.
• Create, maintain, and update client records in company systems, including billing, contact, service, and property details.
• Process and track service requests, account changes, and follow-up items through completion.
• Support client onboarding and ensure accurate account setup.
• Manage contracts, change orders, renewals, and service agreement documentation.
• Assist with billing inquiries and coordinate resolution with Accounting and Operations.
• Help resolve client concerns and elevate issues that need additional support.
• Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed.
• Keep accurate documentation of client communications, requests, and resolutions.
• Generate reports and provide administrative support as requested.
• Identify opportunities to improve client service processes and operational efficiency.
• Help train new team members, share client feedback, and help with snow removal emergencies or holiday retail.

Skills

Customer service

Administrative support

Communication

Time management

Microsoft Office

Detail-oriented

Problem solving

Education

Associate degree in Business Administration, Communications, or related field

Tools

Aspire

Job description

Mariani Landscape in Illinois is seeking a Client Administrator to be a key contact for clients and a trusted partner to internal teams. You will handle administrative, operational, and customer service support, including inquiries, service requests, billing support, and account maintenance.

You will collaborate with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.