Client Experience & Conference Lead

Kay Search Group; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Prestigious AM100 Law Firm in New York, NY seeks a polished Guest Services & Conference Coordinator to deliver exceptional service to attorneys, clients, and visitors while supporting meeting and hospitality operations. This highly visible role ensures conference facilities and guest services meet the firm's high standards.

The ideal candidate is organized, service-oriented, and thrives in a fast-paced professional environment.

Qualifications

• Minimum 3 years in guest services, conference services, hospitality, or client-facing settings.
• High school diploma required; two-year degree preferred.
• Polished and professional demeanor with strong organizational skills.

Responsibilities

• Serve as the primary contact for clients, visitors, and attorneys with a welcoming, professional presence.
• Coordinate conference room reservations, meeting schedules, and room setups for internal/external events.
• Arrange catering, A/V equipment, and meeting materials for seamless meetings and presentations.
• Monitor conference rooms and common areas to maintain readiness and cleanliness.
• Partner with administrative staff, vendors, and building management to support hospitality services.
• Assist with reception duties, including greeting arrivals and answering inquiries.
• Support special events and client programs while handling last-minute requests efficiently.

Skills

Guest services

Conference services

Hospitality

Customer service

Interpersonal skills

Microsoft Office

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Prestigious AM100 Law Firm in New York, NY seeks a polished Guest Services & Conference Coordinator to deliver exceptional service to attorneys, clients, and visitors while supporting meeting and hospitality operations. This highly visible role ensures conference facilities and guest services meet the firm's high standards.

The ideal candidate is organized, service-oriented, and thrives in a fast-paced professional environment.