Client Experience Concierge

Smiley Injury Law ?; New Orleans (LA); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

401(k)

Career growth opportunities

Supportive team environment

Meaningful work

Job summary

Smiley Injury Law is seeking a Client Experience Concierge to partner with the Office Manager and greet prospective and current clients with outstanding service from day one. You will be the first impression of our firm and a vital member of the client experience team.

You’ll handle calls and intake, guide onboarding, and maintain strong client relationships, ensuring they feel informed and supported throughout their case.

Qualifications

• Experience in customer service, hospitality, legal, medical, sales, or call centers is a plus, but your personality, professionalism, and willingness to learn matter even more.

Responsibilities

• Answer inbound calls from prospective clients with empathy and professionalism
• Follow up with prospective clients and guide them through the intake process
• Assist new clients with completing and signing onboarding documents
• Build genuine relationships through meaningful conversations
• Check in with current clients throughout their case so they always feel informed and supported
• Coordinate welcome gifts, appreciation gifts, and client mailings
• Maintain accurate client information in our case management system
• Collaborate with attorneys and staff to deliver an exceptional client experience
• Help us provide the five-star service our clients deserve

Skills

Warm personality

Excellent listener

Strong communication

Compassionate

Organized

Phone etiquette

Dependable

Coachable

Multitasking

Customer service focus

Job description

Do you love talking on the phone? Are you the person everyone calls when they need advice — or just someone to listen? Do people naturally trust you with “the tea”? Have you ever met a stranger who didn't feel like one within five minutes?

If you're smiling while reading this, you may be exactly who we're looking for.

At Smiley Injury Law, we believe every great client relationship starts with one meaningful conversation. Our clients come to us during one of the hardest times in their lives. They're looking for someone who will listen, understand, and genuinely care.

We can teach you personal injury law. What we're really looking for is someone with heart.

About the Role

As our Client Experience Concierge, you'll work closely with our Office Manager to make sure every prospective and current client receives outstanding service and support from day one. You'll be the first impression of our firm, and one of the most important members of our client experience team.

What You’ll Do

• Answer inbound calls from prospective clients with empathy and professionalism
• Follow up with prospective clients and guide them through the intake process
• Assist new clients with completing and signing onboarding documents
• Build genuine relationships through meaningful conversations
• Check in with current clients throughout their case so they always feel informed and supported
• Coordinate welcome gifts, appreciation gifts, and client mailings
• Maintain accurate client information in our case management system
• Collaborate with attorneys and staff to deliver an exceptional client experience
• Help us provide the five-star service our clients deserve

What Makes You a Great Fit

You’re:

• Naturally warm, friendly, and outgoing
• An excellent listener and communicator
• Compassionate and genuinely enjoy helping people
• Organized and detail-oriented
• Comfortable on the phone throughout the day
• Positive, dependable, and coachable
• Able to multitask in a fast-paced environment
• Committed to exceptional customer service

Previous experience in customer service, hospitality, legal, medical, sales, or call centers is a plus, but your personality, professionalism, and willingness to learn matter even more.

What We Offer

• Competitive compensation
• Medical insurance (after eligibility requirements are met)
• 401(k) (after eligibility requirements met)
• Opportunities for career growth and advancement
• A supportive, collaborative team environment
• The chance to make a meaningful difference in people’s lives every day

Job Type: Full-Time

Schedule: Monday–Friday, 8-hour shifts

Work Location: Hybrid (In-Office/Remote)

Location Requirement: Applicants must reside in or near either Metairie, LA or Mandeville, LA.

Ready to Join Our Team?

If you’re the kind of person who makes others feel comfortable, enjoys building relationships, and believes kindness and compassion matter, we’d love to hear from you.