Client Services Coordinator

Frey Consulting Group; Colorado; Hybrid; USD 34,000 - 41,000; Full time

Job summary

Frey Consulting Group seeks a Client Services Coordinator who is organized, personable, and takes ownership to create an exceptional client experience. You will coordinate appointments, communications, and administrative processes while ensuring every interaction is professional, responsive, and welcoming.

The role is hybrid with a preference for in-office presence initially; availability during business hours is required, with some evenings or weekends as needed.

Qualifications

• Previous law firm client services or administrative experience preferred.
• Highly organized with strong attention to detail.
• Self-initiating, proactive, and ownership-minded.
• Clear verbal and written communication with clients and colleagues.
• Comfortable learning and using the firm’s technology.
• Builder mentality and willingness to improve workflows.
• Team player who supports others and collaborates.
• Comfort with managing social media presence.
• Adaptable, curious, and able to handle changing priorities.
• Dog-friendly or comfortable with dogs.

Responsibilities

• Serve as a professional, welcoming point of contact for clients and prospective clients.
• Coordinate client appointments and ensure timely information and follow-up.
• Communicate clearly with clients, attorneys, and team members.
• Help create a smooth, positive client experience.
• Maintain organized client information, schedules, and communications.
• Become proficient with the firm’s technology stack.
• Help document and improve workflows as the firm grows.
• Take ownership of projects and responsibilities.
• Support the team and foster a collaborative environment.
• Assist with developing social media activity and online presence.
• Identify problems and develop creative solutions.
• Adapt quickly as priorities evolve.

Skills

Highly organized

Self-initiating

Communication skills

Tech-savvy

Workflow improvement

Team player

Social media familiarity

Adaptable & curious

Dog lover

Job description

Be the Heart of an Exceptional Client Experience

We are looking for a Client Services Coordinator who is organized, personable, self-initiating, and passionate about creating an exceptional experience for every client. This is a great opportunity for someone who enjoys taking ownership, sharing ideas, and helping build better systems and processes—not simply following a checklist.

You will be an important point of contact for clients and prospective clients, helping coordinate appointments, communications, and administrative processes while ensuring that every interaction with the firm is professional, responsive, and welcoming.

Work Arrangement & Schedule

• This is a hybrid position, with a preference for a strong in-office presence initially.
• Required availability during regular business hours
• Most client appointments are scheduled between 10:00 AM and 4:00 PM
• Occasional evening or weekend appointments may be required
• Starting compensation: $25/hour, with the potential for a higher rate based on experience

What You'll Do

• Serve as a professional, welcoming, and responsive point of contact for clients and prospective clients
• Coordinate client appointments and ensure clients receive timely information and follow-up
• Communicate clearly and professionally with clients, attorneys, and team members
• Help create a smooth, positive, and memorable client experience
• Keep client information, schedules, communications, and administrative details highly organized
• Become comfortable with and effectively use the firm's technology stack and systems
• Help build, improve, and document processes and workflows as the firm grows
• Bring ideas to the table and look for ways to make things work betterTake ownership of projects and responsibilities without waiting to be told what to do
• Support the team and contribute to a collaborative working environment
• Help develop collaborative working practices that make communication and teamwork more effective
• Support the firm's social media activities and online presence
• Identify problems and proactively develop creative, practical solutions
• Adapt quickly as priorities, processes, and client needs evolve

What We're Looking For

• Law Firm Experience – Highly Preferred
• Previous experience working in a law firm is strongly preferred, particularly in a client-facing, administrative, legal support, intake, or client services role.
• Highly Organized
• You naturally keep track of details, deadlines, appointments, follow-ups, and competing priorities.
• Self-Initiating
• You don't wait for someone to tell you what needs to be done. You see what needs attention, take ownership, and follow through.
• You are confident communicating both verbally and in writing and can interact professionally, warmly, and empathetically with clients and colleagues.
• You are comfortable learning and using technology and are willing to become proficient with the firm's existing tech stack. You don't need to know every system on day one, but you should enjoy learning new tools and figuring things out.
• Builder Mentality
• You are willing to help build something, not just maintain something that already exists. You enjoy improving workflows, developing processes, sharing ideas, and finding better ways to serve clients and support the team.
• You are a team player who enjoys supporting others, sharing knowledge, communicating openly, and building collaborative working practices.
• Comfortable with Social Media
• You are familiar with social media platforms and comfortable supporting the firm's professional online presence.
• Adaptable & Curious
• You approach challenges with curiosity and creativity, are comfortable with change, and are willing to learn and grow with the firm.
• And, of course… a dog lover!
• We love dogs, and we're looking for someone who won't mind the occasional four-legged coworker. :)

Our Core Values

• Practice kindness always.
• Treat clients, colleagues, and everyone we encounter with respect, empathy, and kindness.
• Be committed to client success and satisfaction.
• Our clients are at the center of everything we do. We take responsibility for creating a positive experience and delivering meaningful results.
• Approach challenges with curiosity and creativity.
• We ask questions, think creatively, and look for better ways to solve problems.
• Communicate clearly, honestly, and proactively.
• We believe transparency and proactive communication build trust and prevent problems.
• Adapt.
• We embrace change, continuous learning, and the ability to adapt as the firm grows.
• A rising tide lifts all ships.
• We believe we are stronger when we support one another, share ideas, and work together toward shared success.

We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.