Pre-Litigation Paralegal / Operations Assistant - Baton Rouge, LA

Laborde Earles Injury Lawyers; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company-paid Short-term disability & Life/AD&D

Health, vision, and dental insurance

401(k) plan

PTO and paid holidays

Employee Assistance Program

Job summary

Laborde Earles Injury Lawyers in Baton Rouge is looking for a Pre-Litigation Paralegal / Operations Assistant to provide exemplary client service. The ideal candidate will handle case updates, support attorneys, and ensure accurate documentation during the pre-litigation phase.

The firm encourages a work-life balance, maintaining a 36.5 hour workweek, and offers various benefits including health and retirement plans.

Qualifications

• Proficient in data entry and management.
• Previous experience within legal, medical, or insurance industry is advantageous.
• Strong computer and keyboarding skills.

Responsibilities

• Provide excellent customer service to clients and act as their advocate.
• Contact clients regularly for case updates and support.
• Ensure accurate entry of data into case management software.

Skills

Oral and written communication skills

Attention to detail

Confidentiality

Problem analysis and solving

Professionalism

Education

College degree preferred

Tools

Litify case management software

Job description

The Opportunity

Expanding Personal Injury Law Firm has an immediate opening for a Pre‑Litigation Paralegal / Operations Assistant in our Baton Rouge office. We are seeking a dedicated professional to provide extraordinary customer service to our clients and act as their advocate when working with third parties on their behalf.

This is an ideal position for a genuine and hospitable individual with the skills to effectively communicate with people of all cultures and backgrounds. The role requires strong interpersonal skills, professionalism, confidentiality, and integrity. A successful candidate will be detail‑oriented, as maintaining accurate case files is a primary day‑to‑day function. Success in this role will also require strong oral communication, phone etiquette, and guest relations skills, ensuring accurate and efficient processing of firm matters through the entire Pre‑Litigation phase. We desire someone who is cheerful, enthusiastic, and solution‑driven to ensure the client experience journey is aligned with our Core Values, as well as to provide operational support for the day‑to‑day office functions.

Objective

Serve clients and support the case‑handling attorney during the Pre‑Litigation phase of all assigned matters. Provide support for the day‑to‑day operations of the firm in accordance with Laborde Earles Core Values.

Desired Outcomes / Responsibilities

• Accountable to provide the best possible customer service to our clients and act as their advocate when working with any third parties on their behalf.
• Contact clients at minimum every 20 days to give case updates and check in with client regarding:
  • How they are doing and if there is anything else we can do to assist them;
  • Status of medical treatment;
  • Satisfaction with Laborde Earles’ handling of the case.
• Contact third parties such as medical providers and insurance companies on behalf of the client.
• Accountable to ensure that all matters assigned are handled as quickly, accurately, and thoughtfully as possible from case sign‑up through settlement.
• Follow the Litify Matter Plan for each matter assigned and complete each task timely, accurately, and completely.
• Ensure all data is properly and accurately entered into case management software (Litify).
• Organize, save, and file all matter‑related documents.
• Draft, save, mail, fax, and/or email correspondence and supporting documents.
• Keep track of cases expenses, including copy and postage charges, entering into case management software (Litify) for each client.
• Accountable to provide handling attorney support as requested and as outlined in case management software (Litify) tasks.
• Timely response and completion of tasks assigned by handling attorney.
• Timely completion of all case management software (Litify) Matter Plan tasks.
• Accountable to provide general office support.
• Welcome clients, vendors, job applicants, and other visitors in a warm and friendly manner as soon as they arrive and connect them with the appropriate party.
• Offer visitors a refreshment while they wait.
• Ensure that front area is covered when stepping away from lobby.
• Contact and meet with clients as directed, such as new clients/intakes.
• Process incoming/outgoing mail.
• Maintain cleanliness and organization of conference room(s), lobby, and other common areas, especially before and after meetings.
• Maintain cleanliness and stock of kitchen, restroom, and other common areas.
• Assist with purchasing office supplies from vendors as needed for restrooms, copy rooms, offices, and other general areas of the firm.
• Assist with keeping a neat and organized inventory of all office supply items and have them stocked appropriately including copy paper and toner for all printers.
• Assist with tracking inventory of coffee supplies, drinks, snacks, etc. and purchases based on the approved purchase list.
• Assist with the setup and dismantling of equipment, small furniture, and supplies.
• Notify staff of courthouse closures.
• Additional projects as assigned by Operations Team Lead or Leadership Team.

Skills / Abilities

• Excellent oral and written communication skills
• Attention to detail and accuracy
• Confidentiality and strong judgment
• Problem analysis and problem‑solving
• Professionalism
• Willingness to perform any/all tasks as assigned by handling attorney, supervisor and/or firm leadership in support of the firm’s growth and success

Education And Experience

• College degree preferred
• Proficient in data entry and management
• Previous experience within legal, medical, or insurance industry
• Strong computer and keyboarding experience

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

• Optional company‑wide events such as Crawfish Boils, Christmas parties, Retreats, and more.
• Work‑life balance is encouraged as we consider 36.5 hours your full‑time requirement and we rarely exceed a 40‑hour workweek.
• Celebration of life’s moments with you from birthdays, work anniversaries to marriages and births, as well as support when the going gets tough from procedures/hospitalizations to loss of a loved one.
• Collaboration and team member rapport is cheered and emboldened.
• Competitive benefits upon eligibility waiting periods:
• Company‑paid Short‑term disability & Life/AD&D
• Health, vision, dental, long‑term disability, critical illness, and additional life insurance policies upon eligibility waiting periods
• 401(k) upon eligibility waiting periods
• PTO, paid holidays (10), and paid maternity leave
• Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care
• Employee Assistance Program (EAP)

Company Overview

We are a team and community‑oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents such as car wrecks, truck accidents, offshore, and workplace injuries.

Core Values

• All In: Being fully committed to a task or endeavor. Giving 110% for the team and our common goals.
• Work Hard, Play Hard: Emphasizing work‑life balance. Putting in the hard work for the clients that depend on us and turning work‑mode off sometimes to add fun, laughter, and relaxation into our routines.
• Honorable: Making moral and just decisions, having an ownership mentality, being reputable and respectable through your work product, client and teammate interactions, and personal and family life.
• Cutting Edge: Having the most advanced or newest version of a product or service, ensuring that we are functioning at our highest capacity as a firm, both effective and efficient.
• Community: Being a pillar for the surrounding area and the people within by rallying for and supporting them through giving back and volunteering. Supporting the constant growth and improvement of ourselves and each other.
• Winners, Not Whiners: Being a team‑player even when the going gets tough to support the goals of our team and the firm, maintaining a positive outlook through the day‑to‑day challenges and setbacks, celebrating the wins and successes, being willing to step in and help for the sake of the common goals we strive to achieve.