Client Experience Concierge

The UPS Store; Elizabethtown (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Theology Skin Bar in Elizabethtown, KY is seeking a Client Concierge to manage the client journey from arrival through checkout, support scheduling, and drive client retention. This non-clinical role emphasizes warmth, professionalism, and a polished front desk presence.

You will handle appointments, memberships, packages, retail, and lead-generation activities, while collaborating with estheticians and providers to uphold our elevated skincare experience.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational and multitasking abilities.
• Confident discussing products, memberships, and service packages.

Responsibilities

• Welcome clients and create a warm, professional first impression.
• Manage client check-in and checkout and coordinate client flow.
• Answer phones and assist with appointment needs.
• Educate clients about memberships and prepaid service packages.
• Process transactions and maintain accurate records at front desk.

Skills

Customer relationship-building

Excellent communication

Organizational skills

Sales mindset

Phone, email, in-person communication

Scheduling & POS knowledge

Attention to detail

Dependability

Team-oriented

Initiative

Tools

POS system

CRM software

Scheduling software

Job description

Theology Skin Bar in Elizabethtown, KY is seeking a Client Concierge to manage the client journey from arrival through checkout, support scheduling, and drive client retention. This non-clinical role emphasizes warmth, professionalism, and a polished front desk presence.

You will handle appointments, memberships, packages, retail, and lead-generation activities, while collaborating with estheticians and providers to uphold our elevated skincare experience.