Client Experience Concierge

Brobston Group; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group in Beverly Hills is seeking a Home Concierge to serve as a brand ambassador and deliver an exceptional client experience. This role builds genuine client relationships, supports the retail team, and maintains the calendar of appointments and in-store events.

The position contributes to a seamless in-store experience by assisting clients during product delivery and setup, coordinating with store teams, and ensuring safety and organization across daily operations.

Qualifications

• Demonstrate genuine relationship-building and a commitment to exceptional client service.
• Represent the brand with courtesy, integrity, and professionalism.
• Work collaboratively with clients and team members.

Responsibilities

• Support Client Advisors and Managers with product delivery and setup services.
• Transport employees, clients, and packages safely as appropriate.
• Manage inventory in a clean, secure, and organized manner.
• Protect products and remain aware of safety and security issues.
• Greet clients courteously and collaborate with the Client Experience and store teams.
• Maintain the daily calendar of client appointments and in-store events.

Skills

Relationship building

Customer service

Brand representation

Team collaboration

Calendar management

Job description

Brobston Group in Beverly Hills is seeking a Home Concierge to serve as a brand ambassador and deliver an exceptional client experience. This role builds genuine client relationships, supports the retail team, and maintains the calendar of appointments and in-store events.

The position contributes to a seamless in-store experience by assisting clients during product delivery and setup, coordinating with store teams, and ensuring safety and organization across daily operations.