Luxury Client Experience Specialist

Brobston Group; Beverly Hills (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group in Beverly Hills seeks a Client Advisor to deliver a premium luxury shopping experience. You will build lasting client relationships, promote brand loyalty, and meet personal and team sales goals in-store.

You will capture client data in CRM, stay current on products and trends, and contribute to cross-department selling and omnichannel engagement. English proficiency is required, with foreign languages an asset.

Qualifications

• Passion for selling luxury retail, art, and design.
• Experience building long-term client relationships.
• Strong communication and interpersonal skills; able to work independently and in a team.
• Self-motivated, resilient, results-driven, with problem-solving skills.
• Knowledge and enthusiasm for the relevant product category.
• English proficiency required; additional languages are an advantage.

Responsibilities

• Welcome clients and understand their needs to provide personalized service in-store.
• Capture and maintain client information in CRM to develop relationships and future sales opportunities.
• Promote omnichannel engagement, cross-sell across departments, and achieve sales targets and KPIs.
• Maintain strong product, brand, fashion trend, and competitor knowledge.
• Support high shop-floor presentation and follow stock procedures to prevent theft.
• Resolve client concerns in coordination with the line manager when needed.

Skills

Sales passion

Client relationships

Communication skills

Self-motivated

Product knowledge

English proficiency

Job description

Brobston Group in Beverly Hills seeks a Client Advisor to deliver a premium luxury shopping experience. You will build lasting client relationships, promote brand loyalty, and meet personal and team sales goals in-store.

You will capture client data in CRM, stay current on products and trends, and contribute to cross-department selling and omnichannel engagement. English proficiency is required, with foreign languages an asset.